Getting Started with the Liberty Portal

The Liberty Ortho Lab Portal: Your All-in-One Solution for Case Management

The Liberty Ortho Lab Portal gives your practice an all-in-one solution to manage case submissions, prescriptions, status updates, and communication with our lab. Submitting cases is simple, secure, and allows you to track every step of the process in real time. This guide explains how to register, set up your account, send cases, and monitor updates.

Getting Started: Registration

Before you can use the Liberty Portal, your office must register.

1. Visit www.libertyortholab.com and complete the Get Started registration form.

2. Within one business day, you will receive your login credentials by email.

3. Open the invitation email and set up a new password to access your account.

   
   

Setting Up Your Account

After logging in for the first time, complete your account setup:

1. Click Settings.

2. Press "save your signature."

3. Enter the doctor’s license number and signature.

4. Click Save.

   
   

Once this is done, your account is ready to submit cases and track updates.

Submitting Your Cases

Submitting cases through the Liberty Portal is quick and convenient:

1. Log in to the Liberty Portal.

2. Click New Case (or New IOS for scanner uploads).

3. Enter patient details and select Liberty Orthodontic Laboratory.

4. Upload files: STL, PLY, ZIP, JPG, PNG, or PDF.

5. Complete the prescription form with appliance details.

6. Click Submit.

   
   

Tracking and Managing Your Orders

Once your case is submitted and approved:

• The order will appear in the Liberty Portal with a unique invoice number.

• Use the invoice number for all communication with our lab.

• Access real-time updates on order progress 24/7.

• Schedule pick-ups, make order changes, and send/receive messages directly in the portal.

• View your full order history for easy reference.

  
  

Important Submission Guidelines

To ensure timely processing, please follow these rules:

• Complete Case Orders: Each submission must include a fully filled prescription form.

• Include Required Materials: Bands, impressions, bite registrations, and other necessary items must be provided.

• Review Before Submitting: Double-check all information and uploads to prevent delays.

  
  

Benefits of Using the Liberty Portal

The Liberty Portal offers numerous advantages for your practice. Here are some key benefits:

Enhanced Efficiency

With everything in one place, you can streamline your workflow. The portal reduces the time spent on administrative tasks, allowing you to focus more on patient care.

Real-Time Updates

Stay informed about your cases with real-time updates. You can track progress and receive notifications, ensuring you never miss an important detail.

Improved Communication

The portal facilitates direct communication with our lab. You can send messages, ask questions, and make changes without the hassle of phone calls or emails.

Comprehensive Order History

Access your full order history anytime. This feature makes it easy to reference past cases and maintain accurate records.

User-Friendly Interface

The Liberty Portal is designed with user experience in mind. Its intuitive layout makes navigation simple, even for those who may not be tech-savvy.

Troubleshooting Common Issues

While using the Liberty Portal, you may encounter some common issues. Here’s how to troubleshoot them:

Login Problems

If you have trouble logging in, ensure you are using the correct email and password. If you’ve forgotten your password, use the “Forgot Password” link to reset it.

Submission Errors

If your case submission fails, double-check that all required fields are filled out. Ensure that file uploads meet the specified formats and sizes.

Communication Delays

If you don’t receive a response from our lab, check your spam folder. Additionally, ensure that your messages are clear and include all necessary information.

Conclusion

The Liberty Portal makes case management easy and efficient. From registration and setup to submission and tracking, everything you need is in one secure platform. With real-time updates, order history, and direct communication, your practice saves time and stays organized — ensuring faster turnaround and smoother collaboration with Liberty Ortho Lab.

By utilizing the Liberty Portal, you can enhance your practice's efficiency and improve patient satisfaction. Embrace the convenience of modern technology and take your case management to the next level.